Job Title: Account Manager, Medical Education
Location: London, Chester, Manchester, Hybrid
Permanent, Full Time
Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.
About Springer Health+ (part of the Springer Nature Group)
Springer Health+ is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders. At Springer Health+, we see beyond the data – we see the people behind every breakthrough. We do more than help experts across the medical community keep up with science; we help them move it forward, making healthcare smarter and more human.
Springer Health+ are looking for an enthusiastic Account Manager, with sound experience in Medical Communications/Medical Education to join our busy and expanding team. If you have great attention to detail, love multitasking and are looking for a new challenge then we would like to hear from you.
We offer excellent opportunities for career progression with a focus on employee satisfaction and retention.
Job Role (Main Duties)
Project Management
Manage a large portfolio of projects across client account(s)
Liaise with clients to obtain detailed briefs for projects with support from more senior team members where necessary
Arrange and lead (where appropriate) brainstorming meetings to help shape/provide optimal solutions to client briefs
Communicate detailed briefs to the delivery team, setting out clear roles and responsibilities and timelines
Drive the day-to-day project management of all live projects within an account(s)
Comply with agreed standard operating procedures (SOPs) ensuring project is delivered to the high standards required
Keep accurate records and status sheets for the client(s) and internal team
Work closely with the delivery team to ensure adherence to systems/processes as required, to help manage the account(s) for accurate reporting to senior management
Actively participate in and lead internal and external status meetings
Financial Management
Provide accurate, timely sales and revenue forecasts to the senior management team to assist in the forward planning of the business unit, via your line manager
Meet or exceed sales, revenue and profitability expectations within the assigned account(s)
Oversee the delivery of all live projects for the assigned account(s) to agreed financial ratios and in line with project specifications
Deliver against agreed key performance indicators e.g. utilisation and recoverability. Work with the accounts team(s) to ensure sales are confirmed with clients and in the relevant financial systems by the necessary deadlines
Work closely with the accounts team(s) to ensure accuracy of budget proposals, the monitoring of time and costs throughout project delivery and the reconciliation process
Process supplier invoices, ensuring that they are accurately coded
Professionally manage any issues regarding budgets with the client with the support of senior account team
Ensure timely and accurate completion of timesheets
Client Service
Build and sustain long-term, business relationships with client team(s)
Develop and maintain awareness and understanding of the client’s market, product profile, competitors and trends:
Demonstrate knowledge of market and therapeutic area when interacting with client and internal teams
Attend and lead client meetings with support from senior team members of the team and drive completion of subsequent actions
Pro-actively flag any issues to the senior members of the internal team, outlining business risk and making recommendations for corrective action
Organic Growth
Provide commercial input to account team (with senior support where necessary), to support organic business growth for designated account(s):
Apply a basic understanding of the principles and processes underlying the various components of a strategic communications programme and how these fit within a product life cycle
Involve relevant individuals in account team meetings and discussions to provide clients with optimal and focussed solutions
Work with your designated team and the wider business support networks to explore new ideas, developing innovative proposals for products and services that address client(s) needs
Demonstrate best practice principles with client and internal team at all times
New Business Development
In conjunction with the Business Development team and senior team members, pro-actively explore new business opportunities with existing client/s
Contribute to the generation of commercially relevant proposals, population of RFIs and capabilities/pitch presentations
Internal Leadership
Help develop and mentor less experienced colleagues to reach their full potential both personally and for the benefit of the business
Ensure effective resource planning:
With input from the Senior account team, help plan resource requirements of the account in a timely manner to ensure adequate resource is in place to meet project timelines
Communicate resource requirements on other departments/suppliers in advance to allow them to plan appropriate resource to meet client timelines
Skills, Experience, Qualifications:
Essential
5 GCSEs (or equivalent), including Maths and English
Previous relevant experience in a medical communications and/or medical education agency
Understanding of the drug development and communication process
Sound financial and commercial acumen
Excellent spoken and written communication skills
Fluent English (written and verbal)
Excellent planning and organisational skills
Ability to make decisions, initiate actions and solve problems
Ability to adapt and respond to change
Ability to make decisions, initiate actions and solve problems
Domestic and international travel as required
Ability to make decisions, initiate actions and solve problems
Desired
Educated to degree level (preferably in marketing; business and finance; science)
A commercial qualification
European language(s)
Broad range of therapeutic area knowledge
Previous F2F and virtual meeting management experience
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Springer Health+ is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on +44 (0)207 014 4020 or by email [email protected] so we can make any necessary arrangements.
At Springer Health+ we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles. https://group.springernature.com/jp/group/taking-responsibility/diversity-equity-inclusion
