Location: Hybrid working 3 days a week in Manchester, with once a month at DCE (Dnata City East) London Heathrow on a Thursday.
Hours: Full Time, 37.5 hours per week. Monday to Friday
Contract Type: Permanent
Salary: Competitive
Closing Date: 11th October 2026
We review applications on a rolling basis and may close the advert early if we receive a high volume of applications.
At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.
In a nutshell
Virgin Atlantic Cargo is a £200m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a 'business within a business' passionate about contributing towards Virgin Atlantic's overall revenue. Our teams across the globe are the crucial ingredient in separating us from the rest, building our reputation for excellence and outstanding service delivery.
As an Account Manager within our Cargo business, you'll take primary sales responsibility for daily sales interactions with Cargo Customer Accounts within their portfolio with the UK. Acting as a primary contact for customer decision makers to promote support of and build preference for VAC through both regular permanent bookings and ad-hoc requests.
Working as part of the UK sales team the account manager is encouraged to develop individual account plans and make regular face to face sales calls, video conference meetings and telephone calls as appropriate.
Day to day
- Implement account and development plans to ensure regular contact with decision makers at customers and participation in regular business review meetings.
- Driving forward and achieving revenue targets/budgets.
- Capture a full picture of business opportunities to be able to work with Revenue Management and to evaluate and formulate a proposal back to the customer with the appropriate justification and within the required timeframes.
- Where appropriate, communicate and delegate action points arising from customer visits to partners. Advising clearly on customer expectations, timelines and requirements.
- Grow multi-level robust working relationships with key customer decision makers. Develop key insights into their customers’ needs and build trust based on a consultative sales approach.
- Support sales colleagues and provide short-term cover of other portfolios when required.
About You
Do you have proven cargo experience, within a major airline? Have you worked within a customer facing role, encompassing a range of functions with a strong emphasis on sales but also including marketing, customer service, revenue accounting and finance and operations? Then this could be the role for you.
Alongside the above we’re looking for the following to be successful in your application:
- Proven ability to negotiate, gaining the best outcome for you and your customer.
- Collaborative with the ability to communicate and influence at all levels.
- Proven track record planning and prioritizing tasks.
- Goals driven with a competitive mentality.
If the above sounds like you, and you want to join us on our journey to become 'Most Loved' then we’d love to hear from you!
Accessibility and inclusion
We’re committed to making our recruitment process accessible. If you need reasonable adjustments or additional support, you can let us know in your application.
If you’d prefer to speak to someone directly before or during your application, interview or assessment, please contact our recruitment team at [email protected].
We know every role and candidate is different, so we’ll discuss the adjustments available for the role and at each stage of recruitment, and how best to support you.
At Virgin Atlantic, we’re proud to be an equal opportunities employer and welcome applications from everyone. Whatever your background, identity, experience or perspective, we’d love to hear from you.
