Account Manager - Events and Hospitality

Job Description

THE AGENCY

Creative Artists Agency (CAA) is the world’s leading entertainment and sports agency, with offices in Los Angeles, New York, Nashville, London and Beijing. Founded in 1975, CAA represents many of the most successful professionals working in film, television, music, theatre, video games, sport, and digital content, and provides a range of strategic marketing and consulting services to corporate clients.

In CAA Brand Consulting we have 250+ specialists working with over 40 leading brands. Our vision is to be the strategic partner for brands in helping them solve their biggest challenges. Our services and connectivity in sport and entertainment allow us to identify, develop, activate and measure partnership strategies that build brands and grow business. In London our clients include the likes of OKX, Volvo, Salesforce, Qualcomm, Allianz and Etihad Airways.

There is also a unique culture within CAA; for a global agency it has a small agency feel, with a great sense of teamwork, ambition, empowerment and entrepreneurialism. 

OVERVIEW

In CAA Brand Consulting we have 250+ specialists working with over 40 leading brands. Our vision is to be the strategic partner for brands in helping them solve their biggest challenges. Our services and connectivity in sport and entertainment allow us to identify, develop, activate and measure partnership strategies that build brands and grow business. In London our clients include the likes of OKX, Volvo, Salesforce, Qualcomm, Allianz and Etihad Airways.

There is also a unique culture within CAA; for a global agency it has a small agency feel, with a great sense of teamwork, ambition, empowerment and entrepreneurialism. 

THE ROLE

Our London office is hiring an Account Manager to join our award-winning team. We are seeking an Events & Hospitality specialist with knowledge and experience developing and leading guest management programmes in sport, specifically Formula 1.

The successful candidate will be able to demonstrate a good understanding of the process, requirements and expectations involved in managing a premium hospitality experience in F1.

Reporting into the Account Director, this individual will be expected to travel to races and lead the hospitality operation on behalf of our client, from programme design to execution.

From pre-race planning and supplier engagement, to managing on-the-ground logistics, Paddock Club hosting and off-track events – this role requires an enthusiastic, organised and outgoing leader, that is willing to go the extra mile.

What does the role involve?

• Working closely with the Account Director in shaping and innovating the Formula 1 global hospitality and ancillary event experiences.
• Management of the client hospitality and guest experience programmes at track and away from track, from planning through to execution.
• Responsibility for tracking and utilisation of contractual F1 hospitality assets and ticket allocations.
• International travel to deliver in-market guest programmes, including to host and manage senior executive level guest logistics (as required).
• Establish relationships with the core client team, local market teams and key rights holders to meet ongoing approvals and deadlines.
• Source, engage and manage suppliers to ensure a seamless guest experience.

QUALIFICATIONS/REQUIREMENTS

• Extensive experience delivering premium hospitality and event programmes within an agency, rights holder or in-house environment.
• A strong knowledge and understanding of the Formula 1 ecosystem, including race weekends, hospitality products, rights holders and the operational requirements of delivering at-track guest programmes.
• A good understanding of how strategic hospitality and ancillary programmes are developed, with experience designing and delivering engaging guest experiences.
• Experience managing complex, international programmes on behalf of global brands or corporate clients.
• Excellent project management skills, with the ability to manage multiple workstreams, priorities and deadlines simultaneously.
• A collaborative team player who is equally comfortable working independently and taking ownership of projects.
• Calm, organised and solutions-focused, with exceptional attention to detail and the ability to remain composed in fast-paced environments.
• Excellent verbal, written and presentation skills, with the confidence to communicate effectively with clients, suppliers and internal teams.
• Ability to oversee complex operational logistics both from the office and whilst delivering programmes onsite internationally.
• Experience liaising with global markets and cross-functional teams is advantageous.
• A genuine passion for hospitality, live events and creating memorable client experiences.

Please ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.

Creative Artists Agency (“CAA”) is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.

Please inform CAA’s Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.