Account Management Executive

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Account Management Executive

Permanent

Location – Manchester

Salary - £28,375 – £33,819

Closing date – 11:59pm on the 16th April 2025

A great opportunity to start your career in a meaningful sector, where there is high potential for progression and professional development

Join an experienced team where help is always available and take full ownership of projects and opportunities

The Account Management Executive is a part of the Inside Sales team, who play a crucial role at AQA by driving business growth and is essential in building and maintaining strong customer relationships
This role will involve Lead Generation and Customer Engagement, as well as supporting the field sales team with data management and market insights
 

You will report directly into the Inside Sales team Leader and will work in step with the field-based account managers in the execution of co-ordinated acquisition campaigns and market intelligence projects. 

What’s in it for me?

• A 35-hour working week with 25 days annual leave, rising with service, with bank holidays and extra closure days around Christmas on top

• An excellent contributory pension which could see up to 18.5% combined contribution

• Private Medical Insurance and a Health Care Cash Reward Plan

• A new Electric Vehicle Leasing Scheme

• Up to 5 days for volunteering

• Newly refurbished offices with a variety of individual and collaborative workspaces

What will I be doing?

• Prospecting for leads by telephone, video call and Email and developing and understanding of customer challenges and requirements.

• Developing and executing email outreach campaigns to engage potential customers.

• Collecting customer insight and maintaining accurate records within the CRM Database.

• Qualifying marketing generated leads into confirmed opportunities and appointment for the field-based sales teams.

• Maintaining specification reference material for use by yourself and colleagues.

• Identifying and generating leads from customer training and events data.

• Supporting the promotion of customer support events to the identified target audience.

• Actioning of follow up activity which provides access to the resources to support a smooth customer onboarding experience.

What will I need to succeed?

• You will have previous experience of working in a customer centric approach and ability to stimulate engagement.

• Highly self-motivated and the persistence to work flexibly to meet business and customer needs.

• Excellent verbal and written communication and interpersonal skills which demonstrate great customer service skills and respects customer’s time.

• IT skills including proficient use of Microsoft word Applications.

• Familiarity and ability to use with web-based CRM systems (training on Microsoft Dynamics will be provided).

How do I apply?

Read the full job description below, then upload your most recent CV with a cover letter explaining how your skills and experience match what we are looking for.

AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. 

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Inside Sales plays a crucial role at AQA by driving business growth through proactive customer engagement, effective lead generation and lead follow-up. As the primary point of contact for many customers, the Inside Sales team is essential in building and maintaining strong customer relationships, ensuring a positive customer journey from initial contact through to acquisition and ongoing support
Key contributions of the Inside Sales team include:
Lead Generation: As part of the broader Sales and Account Management Team, the Inside Sales team is responsible for identifying and qualifying potential customers, ensuring a steady pipeline of prospects for the business.
Customer Engagement: Through outbound calls and communications, the Inside Sales team actively engages with customers to understand their needs, providing relevant information and solutions tailored to their needs.
Support for Field Sales: By managing initial customer interactions and nurturing leads, the Inside Sales team supports the field sales team, allowing them to focus on finalising customers switching to AQA and building deeper customer relationships.
Data Management: The team maintains accurate CRM records, ensuring that customer information is up-to-date and readily available for all sales and support activities.
Market Insight: Through regular customer interactions, the Inside Sales team gathers valuable insights into customer needs and market trends, contributing to the development of effective sales strategies and campaigns.
Customer Experience: By providing prompt and personalised service, the Inside Sales team enhances the overall customer experience, fostering loyalty and long-term relationships.
Overall, the Inside Sales team at AQA is integral to achieving sales objectives, enhancing customer satisfaction, and driving the company’s growth.The Account Management Executives report directly into the Inside Sales team Leader and will work in step with the field-based account managers in the execution of co-ordinated acquisition campaigns and market intelligence projects.  Prioritised activity will be identified through CRM and Business performance analytics to target your activity towards the customers who are most likely to respond to our core messaging in the delivery of our strategic growth objectives.
Key Activities:
Prospecting for leads by telephone, video call and Email and developing and understanding of customer challenges and requirements.
Developing and executing email outreach campaigns to engage potential customers.
Collecting customer insight and maintaining accurate records within the CRM Database.
Qualifying marketing generated leads into confirmed opportunities and appointment for the field-based sales teams.
Maintaining specification reference material for use by yourself and colleagues.
Identifying and generating leads from customer training and events data.
Supporting the promotion of customer support events to the identified target audience.
Actioning of follow up activity which provides access to the resources to support a smooth customer onboarding experience.
To be successful in this role, you will need to demonstrate:
Experience: Previous experience in a B2B inside sales environment with a track record which demonstrates a customer centric approach and ability to stimulate engagement.
Proactive Approach: Highly self-motivated and the persistence to work flexibly to meet business and customer needs.
Communication Skills: Excellent verbal and written communication and interpersonal skills which demonstrate great customer service skills and respects customer’s time.
IT skills: Good IT skills including proficient use of Microsoft word Applications.
CRM Knowledge: Familiarity and ability to use with web-based CRM systems (training on Microsoft Dynamics will be provided).
Sector Knowledge: Knowledge of the education sector and assessment market is an advantage but not essential.