Mitel Logo

Mitel

24hour Technical Support (Day/Night Shifts)

Posted 11 Hours Ago
Be an Early Applicant
Caldicot, Gwent, Wales
Mid level
Caldicot, Gwent, Wales
Mid level
As a Customer Engineer on the First Line Engineering Team, you will support Mitel customers by diagnosing faults, recording incidents in service management systems, and performing maintenance tasks on equipment. The role requires excellent communication skills and experience in tech support, with a focus on fault diagnosis and resolution.
The summary above was generated by AI

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.

Overview:

We currently have a vacancy for a Customer Engineer working as part of the 24-hour First Line Engineering Team in our Customer Management Centre. This is a great opportunity for someone with tech support experience who is looking to join a company for a long term career with development prospects in the future.

This role is a 12 hour day/night shifts on a 4 on and off rotation, office based in Caldicot.

Responsibilities:

  • Taking fault calls via the telephone/email from the Mitel customers and partners;

  • Fault diagnosis with the end user and the provision of help and advice;

  • Logging fault call information onto Mitel’s SAP, Remedy and Salesforce service management systems using defined procedures to ensure accuracy in the recording of fault data;

  • Updating faults with progress information and updating customers;

  • Perform scheduled maintenance tasks, upgrades and installations on Mitel equipment remotely.

  • Manage planned activities liaising with partners/customers/suppliers where necessary.

Requirements :

  • Knowledge in Mitel's product portfolio; or experience in tech support from a telecoms/IT background.

  • Have excellent written and verbal communication skills;

  • Be able to diagnose complex incidents remotely;

  • Have practical experience of fault-finding techniques;

  • Have an analytical approach to solving problems;

  • Be able to work with minimum supervision;

  • Are experienced in the use of a PC, standard desktop applications (i.e. Word, Excel, Outlook) and Windows operating systems

#LI-IK

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Top Skills

Excel
Mitel Products
Outlook
Remedy
Salesforce
SAP
Windows
Word

Similar Jobs

7 Days Ago
Hybrid
Chirk, Clwyd, Wales, GBR
Senior level
Senior level
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
As an Engineering Manager at Mondelēz International, you will lead a maintenance team to ensure sustainable equipment performance. Responsibilities include managing mechanical and electrical technicians, overseeing maintenance plans, planning site shutdowns, and driving reliability through Lean Six Sigma methodologies while ensuring safety and quality compliance.
Top Skills: Engineering ManagementFood Processing MachineryLean Six SigmaMechanical And Electrical EngineeringPlc Control
13 Hours Ago
Welshpool, Powys, Wales, GBR
Junior
Junior
Consumer Web • eCommerce
As a Motor Assessor, you will assess damaged vehicles, negotiate settlements, compile reports, and provide customer service to RAC members and stakeholders. Your role includes recommending repair methods, managing claims, and maintaining industry standards to ensure quality outcomes.
Top Skills: Motor Vehicle InsuranceRepair Industry Code Of Conduct
15 Hours Ago
5 Locations
Mid level
Mid level
Information Technology
As an Application Support Analyst, you will provide Tier 1 and 2 support to clients, addressing technical and service-related inquiries, managing investigations, diagnoses, and resolutions. Your responsibilities include building test cases, troubleshooting issues, managing tasks per SLA deadlines, and documenting processes to enhance team knowledge.
Top Skills: AICloudData

What you need to know about the Manchester Tech Scene

Home to a £5 billion digital ecosystem, including MediaCity, which consists of major players like the BBC, ITV and Ericsson, Manchester is one of the U.K.'s top digital tech hubs, at the forefront of advancements in film, television and emerging sectors like as e-sports, while also fostering a community of professionals dedicated to pushing creative and technological boundaries.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account