Offices at Xero

As a Customer Experience Specialist at Xero, you will provide ongoing support and guidance to small business owners and accounting professionals. Your responsibilities include managing customer queries effectively, utilizing Salesforce for case management, and participating in proactive outreach to enhance customer satisfaction.

As a Customer Experience Specialist at Xero, you will support small business owners and accountants by providing guidance and resolving their queries on using Xero's platform. You'll manage customer inquiries using Salesforce, ensuring accurate case handling while maintaining customer satisfaction and productivity targets. Your role is crucial in delivering exceptional customer service and adapting to meet customer needs.

As a Senior Software Engineer at Xero, you will develop and manage scalable software solutions, conduct high-quality testing, troubleshoot technical issues, and participate in a cross-functional environment. You'll mentor peers, contribute to the team's engineering standards, and champion agile practices while automating manual processes to enhance productivity and customer satisfaction.