Xero
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As a Customer Experience Specialist at Xero, you will provide ongoing support and guidance to small business owners and accounting professionals. Your responsibilities include managing customer queries effectively, utilizing Salesforce for case management, and participating in proactive outreach to enhance customer satisfaction.
As a Senior Account Manager, you will manage and grow large and mid-tier Accounting Partners by developing their digital strategies and supporting them in migrating clients to the Xero platform. This role involves extensive fieldwork, including appointment making and meeting management within a designated territory.
As a Senior Software Engineer at Xero, you will develop and manage scalable software solutions, conduct high-quality testing, troubleshoot technical issues, and participate in a cross-functional environment. You'll mentor peers, contribute to the team's engineering standards, and champion agile practices while automating manual processes to enhance productivity and customer satisfaction.
As an Intermediate Software Engineer at Xero, you'll develop and maintain software applications, focusing on creating robust, high-quality solutions. You'll work collaboratively in a cross-functional team, automating manual processes, participating in code reviews, and ensuring software quality through testing. The role emphasizes continuous improvement and adherence to engineering standards.