Vice President, Sales Executive – CCaaS (UK&I)

An exceptional opportunity to join a global leader in Customer Experience transformation and cloud contact centre innovation.

At TTEC Digital, our mission is simple: to fuel exceptional customer experiences through digital transformation. Every day, we partner with leading global brands to design, deploy, and optimise innovative Contact Centre as a Service (CCaaS), AI and Customer Experience (CX) solutions that enhance the way businesses engage with their customers or citizens.

As we continue to expand across EMEA, we’re growing a passionate, people-first culture, driven by proven leadership, technology expertise, and a commitment to transforming how our clients deliver meaningful experiences.

TTEC Digital is proud to be a global leader in CCaaS, AI and CX solutions, holding top-tier partnerships with major technology providers including NiCE, Genesys, Microsoft, Five9, Google and Cisco. Our reputation is built on delivering transformational outcomes through multi-vendor, best-of-breed cloud contact centres and AI solutions.

The New Business Sales Vice President - CCaaS Solutions, as a sole contributor, is responsible for driving new business revenue across the UK&I. This role focuses on identifying, developing, and closing opportunities with Enterprise and Mid-Market clients seeking to modernise their customer engagement through CCaaS, AI and digital CX transformation.

You’ll lead the full sales lifecycle, from prospecting through to contract closure, working collaboratively with internal teams and vendor partners to deliver market-leading cloud contact centre solutions.

This is a strategic, consultative sales role that requires a deep understanding of CCaaS platforms (e.g. NICE, Genesys, Five9, Microsoft, Google, Cisco, etc) and the value they bring to customer engagement, operational efficiency, and business outcomes.

·         Generate new business revenue through the sale of multi-vendor CCaaS and CX transformation solutions.

·         Develop and manage relationships with C-level stakeholders to position TTEC Digital as a trusted advisor in cloud contact centre and customer experience strategy.

·         Collaborate with internal Business Development, Solution Architecture, and Delivery teams to design tailored solutions aligned to client goals.

·         Partner with leading CCaaS technology providers (e.g. NICE, Genesys, Google, Cisco, etc) to build joint go-to-market and co-sell strategies.

·         Lead the full sales process, from prospecting and qualification to proposal, negotiation, and closing, while maintaining accurate forecasting in Dynamics CRM.

·         Build strong, collaborative relationships with vendor partner sales teams to maximize joint pipeline and new revenue opportunities.

·         Present compelling proposals and RFP responses that demonstrate commercial acumen, innovation, and clear business value.

·         Consistently meet or exceed new business revenue targets.

·         7+ years’ experience in new business sales within the Contact Centre / CCaaS / Digital CX space.

·         Proven success selling cloud contact centre and AI-driven CX solutions across one or more leading vendor ecosystems (NICE

, Genesys, Microsoft, Five9, Google, Cisco, etc).

·         Track record of closing multi-year, multi-million-pound deals within Enterprise or Mid-Market segments.

·         Deep understanding of customer experience transformation, omnichannel engagement, and contact centre technology trends.

·         Ability to build and maintain executive-level relationships and influence strategic technology decisions.

·         Experience leading complex bid teams and collaborating with cross-functional stakeholders to deliver winning solutions.

·         Strong consultative, outcome-oriented selling skills, underpinned by a passion for customer experience and innovation.

·         Excellent presentation, negotiation, and communication skills.

·         Comfortable operating both independently and collaboratively within a high-growth, fast-evolving environment.

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

 

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.