Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Department – Operations
Responsible to: Internet Problem Solver Supervisor
Location: Kingsway Distribution Centre
Shifts: 4 on 4 off T1D
Some of the key responsibilities:
- To diagnose and trouble shoot potential problems before they arise
- To deal with a variety of operational process problems as they arise
- To read the workflow and make decisions based on factual data
- To Interpret data effectively
- To clear down aged stock and manage dwell times
- Liaising with stock control, and other key departments such as Customer services to ensure that issues are fully resolved
- To respond to problem emails, ensuring these are fully resolved
- To examine a process and suggest improvements
- To meet deadlines and a commitment to customer service, as it relates to product fulfilment
- To be able to work without supervision and manage own workload
- To be able to deal with any other reasonable requests in line with the needs of the business
Skills/Experience/Knowledge needed:
- Excellent written and verbal communication skills (across all levels), able to liaise with confidence and tenacity
- Enthusiastic, and the ability to motivate others
- Able to work on own initiative, taking accountability for own actions
- Meticulous attention to detail
- Ability to prioritise tasks and goals
- Be able to demonstrate problem solving, researching, and analytical skills
- Highly flexible
- Be fully computer literate and comfortable working with various software systems
- Able to work under pressure
- Excellent numeracy skills
- An understanding of procedures and goals relating to Internet department
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
- Free parking
- Incremental Holiday Allowance
- Staff Discount On JD Group and other brands within the organisation
- Pension Scheme
- Personal development opportunities to learn and develop at work.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion
Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Thank you again for your time.
#LI-KW1
What We Do
The Group At A Glance:
Established in 1981 with a single store in Bury, in the North West of England, JD Sports Fashion plc (JD Group) are the leading global multi-channel retailer & distributor of branded and own branded sportswear & fashionwear.
JD Group has a global reach with brands and stores across 19 territories in Europe, North America & Asia Pacific. We are proud to provide our consumers with the latest products from recognised brands such as Nike, Adidas, Puma and The North Face, with strong Own Brand labels such as Pink Soda and Supply & Demand to provide an elevated consumer experience.
JD Group continue to lead the way with successful subsidiaries, including Size?, The Hip Store, Go Outdoors, Blacks, Millets, Tiso, Ultimate Outdoors, as well as International Retailers, Sprinter (Spain), Sport Zone as well as JD Finish Line.
Our C:ulture
We inspire our people to reach for higher levels of performance. To achieve these standards, we only recruit the best! All employees are highly skilled, self motivated and in constant pursuit of perfection. Opportunities to progress arise quickly for those people with the right qualities and ambition.
We encourage our people to constantly seek ways to improve our business. This means challenging the way we merchandise, sell and manage the business, being creative and forward thinking in suggesting alternative solutions. Problems are solved and opportunities are seized by people from all levels of the organisation working together.
JD Sports Fashion HQ is situated in Bury, Greater Manchester. JD Sports also have our global Distribution Centre in Rochdale, Greater Manchester & its highly decorative Creative Studio in Manchester City Centre
