Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
M365 at Kyndryl are project-based subject matter experts in all things modern workplace—skilled at providing analysis, shaping solution design, documenting and diagramming work for hand‑off, offering timely, pragmatic answers, and generally “figuring it out.” This is a hands‑on leadership role where your feel for how platforms interact with their environment—and how strategy translates into execution—will be invaluable to every stakeholder you serve.
M365 at Kyndryl are the backbone of our Digital Workplace. Our collaboration and productivity platforms are engineered to world‑class standards, and we continuously evolve them in partnership with Microsoft and our internal architecture community. As Head of M365 Collaboration Engineering, you will set the direction of the M365 roadmap, guide technical solutioning, and manage development and project resources where appropriate to bring best‑in‑class services to life. You will ensure that designs are reviewed and endorsed by the relevant architectural boards (TDA / ARB), that they dovetail with wider CIO initiatives and platform stakeholder needs, and that every solution remains compliant with our control framework.
You will be involved early—when ideas are still forming—to assess what should be done and what can be done, to surface technical and timeline risks up front, and to shape the plan that takes an initiative from concept to reliable, secure, and supportable reality. You will work across the CIO team to align priorities and sequence delivery, partner closely with Microsoft on early adoption of new capabilities, and champion excellence in areas such as identity and access, security and compliance, governance, and device and application management. Beyond delivering solutions, you will educate, train, and mentor colleagues throughout the group so they better understand and support holistic M365 strategies that serve our 90,000+ colleagues globally.
There are two halves to this role. First, leading current programmes and projects where you analyse issues, steer solution design, test, refine, automate, and integrate systems—ensuring that documentation and diagrams enable clean hand‑offs to operations. Second, driving long‑range strategic planning for M365 collaboration engineering and operational execution—setting standards, codifying best practices, and designing the governance that keeps our platform resilient, secure, and compliant. While your focus is M365, the role isn’t tied to a single technology silo; you’ll bring a broad perspective across platforms and infrastructure so that decisions are made with full context.
This is a project‑based leadership role with deep involvement across the lifespan of each initiative. You will collaborate closely with Architects, Technologists, and Project Managers, orchestrate delivery across teams, and manage resources where applicable to keep scope, quality, and timelines on track. You’ll balance client expectations with internal challenges, make visible contributions that others notice, and build trust through clear communication, crisp decision‑making, and consistent results. A frequent sign of success in this role is when stakeholders ask for the same leader by name—that’s the kind of impact you can have.
Key Responsibilities:
- Strategic Product Ownership
- Collaborate with stakeholders to define, prioritize, and maintain a strategic product roadmap for M365 collaboration tools.
- Translate business requirements into scalable, innovative M365 solutions aligned with enterprise platform architecture.
- Act as the trusted advisor for M365 capabilities, features, and enhancements.
Technical Leadership & Architecture
- Serve as the technical lead and solution architect for M365 related projects and configurations.
- Design, with the wider CIO team, end-to-end technical solutions to enhance all aspects of the Employee Experience while optimising the service delivered by this team.
- Oversee configuration, integration, and development activities ensuring adherence to enterprise architectural and security standards.
Team & Delivery Oversight
- Lead and mentor development teams comprising operations and engineers.
- Drive, with relevant support from the team, agile sprint planning and execution across an ongoing program of work focused on digital transformation.
Governance & Stakeholder Engagement
- Act as the key M365 technical liaison between this team and the enterprise CIO team.
- Ensure compliance with CIO architecture, data privacy, security, and development standards.
- Contribute to enterprise-wide governance bodies, design reviews, and platform health initiatives.
Who You Are
Your future at Kyndryl is one of continuous growth. You’ll find ample opportunities to earn certifications and qualifications on the job, deepen your capabilities as a MS 365 Head of Collaboration Engineering and progress toward senior architecture or Distinguished Engineer pathways—while continuing to expand your leadership scope. You will work alongside experts who value openness, inclusion, and curiosity, in a culture where mentoring is real and your contributions are widely seen.
Key Skills & Experience:
- 5+ years of M365 experience at this level, with at least 10 years in similar M365 architecture and/or product ownership roles.
- Deep expertise of M365 collaboration tools (SharePoint, Teams, Exchange, Viva etc). W365 experience would be advantagous.
- Proven experience in designing enterprise-scale M365 solutions within a global environment.
- Strong understanding of agile delivery practices, stakeholder engagement, and cross-functional team leadership.
- Excellent communication and influencing skills, especially across wide range of IT stakeholders.
- Hands-on experience with SharePoint and data loss, classification etc.
- Experience of Purview, IDAM and Intune desirable.
Desirable Certifications:
- Microsoft 365 Certified: Enterprise Administrator Expert (highly desirable)
- Microsoft 365 Certified: Teams Administrator Associate (desirable)
- Microsoft 365 Certified: Collaboration Communications Systems Engineer (desirable)
- Microsoft 365 Certified: Endpoint Administrator Associate (desirable)
- Microsoft 365 Certified: Azure Fundamentals (desirable)
- Agile/SAFe certifications (e.g., Scrum Product Owner) a plus
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
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