Key Account Manager (f/m/d)

Working at Freudenberg: We will wow your world!

• To build and maintain strong client relationships ensuring the highest level of customer service is met at all times.
• To develop markets and maintain effective business relationships across all levels of the value chain including potential new customers and strategic partners.
• Identify & develop new business opportunities.
• Development of sales plans and targets while staying within prescribed budget.  Managing & reporting performance against plan, to include monthly updates to UK Director.
• Ongoing growth of brand awareness at consumer level, formulate and manage social media content and ensure ongoing connections with industry personalities
• To keep abreast of new products and services and undertake training as and when requested.
• Use market & customer knowledge to negotiate and agree pricing policies by product / customer / territory.
• Collect, assess & report market intelligence to include current applications, products, technologies, market size/potential, customers & potential customers’ along with competitor intelligence and potential additional value streams/new products.
• Liaise with UK warehouse administration and reprocessing.
• Close liaison with customer sales administration team to facilitate and effectively satisfy customer’s needs, production planning, and supply chain management.

• Educated to degree/HND level or equivalent in appropriate commercial technical or business area.
• Proven ability to understand, sell and market technical products.
• Knowledge of the Apparel, Hobby/Craft and Retail Industry.
• Proven ability to understand markets and business.
• Proven experience of developing and managing customer relationships to deliver profitable growth.

SPECIFIC SKILLS & KNOWLEDGES

• LEADERSHIP: Entrepreneurial thinking and ability to develop and implement strategic plans. Personal conduct and integrity of the highest standards.  Manages individual development of employees where relevant. Believes in diversity.
• VALUE TO THE CUSTOMER: understands and fulfills the needs and expectations of customers. Shows attention to detail and offers customers indispensable support and solutions for their success.
• ENERGY AND IMPLEMENTATION: Displays initiative and a hands-on approach. Rises to challenges with a high level of energy. Works efficiently and provides corresponding very good results.
• COMMUNICATION: Communicates clearly, effectively and respectfully to the information to individual employees or groups of employees. Shows empathy and is sensitive when it comes to different cultures. Listen to their concerns.
• INNOVATION: Promotes and supports innovative ideas. Takes these forward creatively and consciously assumes risks in order to find new or improved processes, methods, systems, products or services to achieve technical leadership in the market.

COMPETENCIES

• Naturally gregarious and tenacious, strong focus on communications, networking.
• Commercial awareness, ability to gather and interpret market information and develop and present market analysis and develop a sales and marketing strategy aligned to the business strategy.
• Excellent communication skills, both written & oral.
• Ability to communicate effectively with all levels of the organisation.
• Ability to communicate effectively with all levels of customer’s organisation

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.