Customer Proposal Manager / Bid Writer (3756)

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

About the team

Identity Fraud (IDF) EMEA delivers the largest contribution of revenue to GBG, and you will be part of this talented team of individuals who continually look to exceed client expectations through expert advice and industry best practice.

The role

This key role involves managing bid/tender proposals for new and existing customers, ensuring submissions are compelling, accurate, and timely. In addition, you will also handle follow-up questions and all due diligence questionnaires.

What you will do

• For individual bids/tenders, manage the end-to-end bid process, ensuring compliance with internal governance procedures and external customer timescales, this will include but not limited to:
• Review of Tender Response Documents.
• The need to edit and revise responses generated to ensuring:
• o Questions being responded to in full across multiple areas (product, data, commercial, Infosec etc.)
• o Complying with specific word counts.
• o Ensuring response meets the evaluation scorecard to achieve maximum results.
• Managing virtual bid teams and inputs from key stakeholders, typically engaging with sales, product teams, finance, legal, delivery.
• Drive continuous improvement through post bid reviews internally and externally.
• Monitor and identify tenders to respond to which meet GBG’s product offerings and services.
• Submit all responses to the tenders via the relevant response channel.
• Register for the relevant portals and manage all the communications.
• ·Be aware and register for all the various Government frameworks with support from commercial (G-Cloud, DRS, T-Pas etc).
• Managing the full process of creating and executing bid/tender proposals for both new and existing customers, including handling follow-up questions.
• Build relationships with internal stakeholders associated with the bid process to create accurate, timely, high-quality bids.
• Maintain and update a content library or knowledge base (including key questions, processes, certificates etc.) to ensure all bids consistently position GBG as the industry leader and shine the best possible light on its solutions, addressing compellingly all RFP requirements and getting across USPs that may not be part of the buyer’s requirements.
• With the Sales team, build relationships with the buyer’s procurement team during RFIs to influence the evaluation criteria and evaluation process of subsequent RFPs.
• Keep improving the quality of our responses in both substance and form, liaising with our research team and sales team to always build competitive differentiation in our responses.
• Seek detailed feedback for successful and unsuccessful bids, share and implement key lessons (on process, content, and form) to keep improving our win rates.
• Explore new tools to help with the creation of compelling content as well as with its dissemination.
• Support the sales teams in preparing compelling and differentiated customer presentations post submission.
• Respond to and liaise with other teams in the completion of due diligence questionnaires.
• Strive to win them all.

• A high level of literacy with experience writing different types of submissions e.g. sales proposals, technical proposals.
• Good attention to detail.
• Excellent communication skills and the ability to create compelling communications.
• Proficient in the use of Microsoft office packages
• Ability to work both independently and in a team in a deadline driven, dynamic environment.
• Experience of working under pressure and to deadlines.
• Ability to edit the work of, critique and give constructive feedback on the work of colleagues.
• Can build and maintain good working relationships across the business and external stakeholders.
• Ability to manage various stakeholders in a project management environment.

Behaviours we'd like to see

To find out more

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyo ne regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. 

Make life@GBG work for you.