1st Line IT Support

1st Line IT Support

 Who are we?

Amoria Group is Progressing Lives Everywhere by delivering staffing and consulting services to the global technology, advanced engineering and energy sectors.

As an integrated project and human capital services business, Amoria Group supports pioneering industries and companies that make a positive impact on the world. Through our PROFES values and our best service commitments, we lead with positivity, deliver world-class expertise and give back to our global communities as we grow.

Job Overview:  Provide day-to-day IT administration and support to the Manchester office; ensuring all systems run smoothly and effectively enabling staff to do their jobs. First line technical support for a range of software and technologies used across the Amoria Bond group. Work in conjunction with our internal IT Team and external IT provider to support our hosted desktop and endpoints; monitor 3rd party IT tickets for escalations, approvals and queries. Help to deliver effective onboarding and leavers process for new starters across the UK office. A competent IT Administrator, providing day to day assistance and solutions to a range of technical queries. Must have good technical knowledge and be able to communicate effectively to understand the issue and explain its solution.

Key Responsibilities / Duties:                    

• 1st Line IT support for our global user base
• Manage and resolve technical support issues for a range of hardware, software and technologies, liaising with 3rd party support providers where required
• Work collaboratively with APAC, DE and NL based IT Administrators to provide swift turnaround of support requests
• Update company Knowledgebase documentation as required
• Track end user usage of tech accounts, so accounts can be redistributed if not in use
• Help to deliver effective onboarding for all new starters across the business, including procurement and setup of IT equipment and accounts
• Manage the leavers process for all UK based leavers, including closing internal and external IT accounts.

 Performance Standards:

• Excellent problem-solving, analytical and organisational skills
• Excellent self-organisation, planning and time-management
• Technically minded, and able to work with a range of different software’s
• Process orientated with the ability to work to a high degree of accuracy
• The ability to work quickly, under pressure and to deadlines
• Strong and clear communicator with good influencing skills; able to effectively build and manage relationships
• Good teamworking skills
• Excellent customer service skills for both internal and external duties
• Able to proactively identify and recommend potential improvement opportunities
• Able to make balanced informed recommendations in the Company’s interest

Behavioural Capabilities & Attributes Required

Positivity, Respect, Ownership, Fun, Excellence, Success (PROFES) are the values that make up the heart of our culture at Amoria Bond, and we expect all our employees to consistently demonstrate these Behavioural Capabilities in the workplace.  How you do your job, is as important as the results you deliver.

Positivity

Apply a ‘can-do / will-do’ attitude to your work, even when facing a challenging situation. Be considerate of how your behaviour may affect others around you, and be constructive in your communication.

Respect

Be respectful in your treatment of your colleagues, clients, customers and suppliers at all times. Work with integrity and consideration of others.

Ownership

Take ownership for your tasks and delivering your job responsibilities and achieving your performance standards.

Be proactive and take personal ownership for finding ways to work smarter.

Fun

Enjoy yourself at work! Look for ways to make the role more enjoyable for yourself and for others whilst working hard and getting the job done.

Excellence

Strive for excellence and be clear about what are your personal goals in providing an excellent service for your customers, clients, suppliers and colleagues.

Success

Always aim for success for yourself and your team.  Be effective and realistic in planning and executing your duties to achieve your performance standards.  Ask for help if you need it, and helps others when you can.

No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience

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